Terms of Service (Shipping, Orders)
We ship to the United States, Canada and Mexico. International customs hassles make it too costly for us to ship to the rest of the world. We ship by FEDEX to anywhere in the continental United States and ship USPS only to Mexico, Canada, Puerto Rico. Currently we do not ship to Alaska, Hawaii and all P.O., APO, or FPO addresses.
When ordering a gift to be shipped to an address different from the billing address, you must include your name or the name of the giver in the gift message, even when the recipient is expecting the package. We cannot always look up the sender information, and people are suspicious of boxes of powder from anonymous senders.
We try to make our shipping prices affordable to our customers by basing our prices directly off of product weights,dimensions and geographical distance. Our integrated system then checks with both FEDEX and USPS to get a real-time shipping quote. We add a small handling fee in order to cover the cost of packaging and labor. In order to figure out what shipping a given order will cost, please put the items in your cart and click checkout. Before you confirm the order, you will be provided with the exact cost to ship your order to you via our various shipping methods (FEDEX Ground, 2nd Day Air, USPS, etc).
When Season1Blends offers flat rate shipping, we reserve right to choose shipping carrier which is economical based on weight and dimensions.
Shipping One Item
Our revised shipping system accommodates both FEDEX and USPS shipping options. While it is still more proportionally expensive to ship one or two items, small orders shipped via the Post Office are now available at lower rates. Bear in mind that the Post Office has rates by weight AND by volume, so orders containing only bagged spices, which fit into small flat-rate boxes, may be significantly cheaper than orders for jars of spices.
FEDEX shipping is very expensive (per product) when you only order one item. That is because you are paying the package fee for FEDEX no matter what you order, plus the handling fee. The price goes up only a little bit at a time, however, as the package increases in size and weight. That means that a 1 pound package, containing only 1 or 2 items, will be only slightly cheaper to ship than a 10 pound package containing many items.
When will I receive Order?
FEDEX does NOT pick up on the weekend, therefore, all weekend (Friday afternoon through Sunday) orders REGARDLESS of shipping type will be processed on Monday. The Post Office is open on Saturday mornings, so we will attempt to get USPS orders placed Friday night shipped out on Saturday.
**Please note for 2nd Day or Next Day Air FEDEX packages, we must receive your order by noon (CST) for it to ship out the day you have ordered it. So,if you order after noon, the shipping day will be the following day. NEXT day orders will be delivered the next BUSINESS day after your order ships out. Please note, Saturday or Sunday are not considered business days. Similarly, TWO DAY AIR will arrive two BUSINESS days after your order ships out. For example, if you order a 2nd Day Air delivery at 3:00 p.m. on Wednesday, it will be shipped out via 2nd Day Air on Thursday. Which means, it will arrive on Monday.
Damaged/Missing Items - Common Carrier
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
Note it clearly on the delivery receipt before signing
Keep your copy of the delivery receipt
Contact us within 1 business day
Keep the damaged packing materials for inspection
Take pictures of the damaged items and packaging
Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.
Errors in Shipment
Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you!
While we put our best effort into making sure your items arrive on time, there are rare occasions where our carriers will lose a shipment. In these situations, it’s our highest priority to find your items and will work with the carrier to do so. For ground shipments, a trace will be started with the carrier that is delivering your shipment. If there is no movement on the tracking, the terminals that your package went through will be checked. If your shipment is delivered but you do not have the package, the driver that delivered the package will be asked to confirm where it was delivered to.
For common carrier shipments that are lost in transit, our operations team will begin a dock check with the carrier company, and the terminals that the shipment was moved through will be checked for the lost product.
Traces with FedEx and dock checks with the carrier will take approximately 3-5 business days to complete. We make it our priority to keep you updated as to the status of the trace or dock check while it is completed. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.
Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order, please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.
Canceling/Modifying an Order
Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!
Our warehouse works on the weekends to package orders up so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.
If we cannot cancel an order because it has already shipped from our warehouse, please see our Returns Policy.
Changing Your Shipping Address
Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.
Primary Form of Communication
In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is via email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions team, you are welcome to contact us via email, chat or phone.